This policy explains what personal information Ratezing collects, why, who else sees it, how long we keep it, and what you can ask us to do with it. We've tried to write it the way we'd explain it to you in person.
Who we are
Ratezing is run by Ratezing, LLC, a company registered in Wyoming, USA. When this policy says "we", "us" or "Ratezing", it means Ratezing, LLC.
- Questions about your personal information: [email protected]
- Everything else: [email protected]
Two kinds of people use Ratezing
Ratezing helps businesses ask their customers for reviews and keep track of those reviews. So there are two groups of people whose information we handle, and we treat them differently:
- Our customers: the businesses (and the people working for them) who sign up and use Ratezing. For their information, we decide what's collected and why.
- Our customers' customers: people a business has served, who get a review request from that business through Ratezing. For their information, the business is in charge. We only use it to do what the business asks, as their service provider. If you received a review request, the business that asked you is the right first contact for questions about why they have your details. You can also write to us, and we'll help.
If you use Ratezing for your business
What we collect, and why
- Your account. Your name, email address and password (stored in a scrambled form we can't read back), or your Google account if you sign in with Google. We need these to create your account and let you sign in.
- Your team. The names and email addresses of people you invite, so they can join your workspace.
- Your business details. Business and location names, addresses, logo, colours, and the review sites you connect (for example your Google or Trustpilot page). We use these to build your review page and follow your reviews.
- How you sign in. Each time you sign in we note the time, your internet (IP) address and the browser you used. This keeps your account safe: it lets us spot unusual sign-ins, stop people guessing passwords, and show you your active sessions. If someone tries to sign in or reset a password too many times, we also note the email address that was typed and where the attempts came from, even if that address has no account, so we can see and stop attacks.
- A record of important actions. When someone in your workspace changes a setting, invites a teammate, sends review requests and so on, we keep a short record of who did what and when. It helps you and us see what happened if something goes wrong.
- Messages you send us. If you email our support team, we keep the conversation so we can help you.
- Our emails to you. When we email you about setting up your account, we note whether the email was opened and whether you clicked its button, so we can make these emails more useful. As with review requests, we don't keep your internet address or details about your device.
- Payments. When you pay, your card details go straight to our payment provider, Stripe. They never pass through or stay on our servers. We keep only what we need to run your subscription, such as your plan, invoices and whether a payment went through.
- If a rep or partner introduced you. They can see your business's name, its owners' names and email addresses, your plan and what you pay, so they can help you with your account.
Cookies
We use the cookies Ratezing needs to work, plus one referral cookie if you arrived through a rep's or partner's link. We use no advertising cookies and no third-party tracking or analytics.
| Cookies | What they do | How long they last |
|---|---|---|
| Sign-in and security | Keep you signed in and keep signing in with Google safe | Up to 30 days |
| Preferences | Remember your language and the menus or notices you closed | Up to a year |
| Referral | Remember which rep or partner sent you | 60 days |
Our sign-in cookies are accepted by your browser only from Ratezing's own address, over a secure connection. No other website can set or change them.
Your browser also remembers your light or dark display choice. That stays on your device and is never sent to us.
If you received a review request
A business you used asked Ratezing to send you an email asking about your experience. Here's what that involves.
- What the business gave us. Your name, your email address and, sometimes, your language. The business confirms to us that it has the right to contact you and that you haven't asked it not to.
- What we note when you open the email or its links. Whether the email was opened, whether you clicked through to the review page, and which review site you chose. The business sees this, so it knows its request reached you. When we check whether an email was opened, we don't keep your internet address or details about your device. We note only the kind of network the email was opened from, so we can tell a real person apart from an automatic email scanner.
- What you choose to send. If you use the review page to send the business a private message, we pass it to the business and keep it on its behalf.
- Reviews you post. If you post a review on a public site such as Google, the business may see it in Ratezing along with its other reviews. See the next section.
Everyone who is asked sees the same options. We never ask for a rating first to decide where to send you. Every customer sees every public review site the business uses, whether their experience was good or bad.
Saying no. Every review request email has an unsubscribe link. If you use it, no business on Ratezing will send you review requests again, not just the one that emailed you. We keep your email address on a "do not contact" list for as long as Ratezing runs, because that's the only way to keep that promise.
Public reviews
Ratezing shows businesses the reviews people have publicly posted about them on sites like Google, Trustpilot or Yelp. That includes the reviewer's name or nickname, profile picture link, rating, text and date, exactly as the site shows them publicly. We read only what anyone can see without signing in. We use it to help the business follow and answer its reviews, and to show a business's public rating on its Ratezing pages.
If you wrote a review and want it gone, remove it on the site where you posted it. Once it's gone there, it disappears from Ratezing at our next check. You can also ask us directly (see "Your rights").
Widgets on a business's website
A business can show its reviews on its own website with a Ratezing widget. When a page with a widget is opened, we may collect limited technical information about how the widget is used, such as how often it is shown. We don't use cookies for this, and we don't use it to identify you or to follow you from one website to another.
Trees
Every review a business gets plants a tree. To count the trees, we keep a record of which review planted which tree. That record contains no personal information about the reviewer.
Who else sees your information
We don't sell personal information, and we don't share it for advertising. We share it only with companies that help us run Ratezing, and only what each needs to do its job:
- Resend: sends our emails.
- Stripe: takes payments.
- Google: if you choose to sign in with Google.
- Cloudflare: runs our domain names and protects our website from attacks, and stores files attached to emails.
- Our hosting provider: the company whose servers Ratezing runs on.
- Network providers: help us read public review pages reliably. They see the review pages we visit, not your account.
Each of them may only use your information to provide their service to us. We may also share information if the law requires it, to protect people's safety, or as part of selling or merging our business. In that case the new owner has to respect this policy.
Where your information goes
Ratezing, LLC is a US company, and some of the companies that help us are in the US. If you're in the European Union, the UK or elsewhere, your information may be sent to and stored in the US. When that happens, we use the legal safeguards the law requires, such as the European Commission's standard contract terms, so your information stays protected.
How long we keep it
We keep information only as long as we need it:
- Your account and business details: while you have an account with us. When you close it, we delete them or remove what identifies you, except anything the law makes us keep (for example invoices).
- The record of important actions: 1 year.
- Sign-in and password-reset links: deleted 30 days after they were used or expired.
- The content of emails we send: 90 days (sign-in emails, such as password resets, right after sending). Brief records of which email went to whom: 1 year.
- Support conversations: 3 years after the last message. Spam: 30 days.
- Review requests and what happened to them: while the business that sent them uses Ratezing.
- The "do not contact" list: as long as Ratezing runs, so we can keep honouring it.
- Public reviews: while the business follows them with us, and only as long as they're still public.
How we protect it
We use encrypted connections, store passwords only in a scrambled form, limit who on our team can see what, and keep a record of who looked at or changed sensitive information. No system is perfectly safe. If a security problem affects your personal information, we'll tell you and the authorities as the law requires.
Your rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct it;
- delete it;
- stop or limit how we use it, or object to it;
- give it to you in a form you can take elsewhere.
Write to [email protected]. We'll answer within one month, and we won't charge you for it. If your information came to us from a business (for example, a review request), we may pass your request to that business, since it decides about that information, and help it answer you.
If you're in the EU or the UK and you think we haven't handled your information properly, you can complain to the data protection authority where you live. We'd appreciate the chance to fix it first.
Children
Ratezing is a service for businesses. It isn't meant for anyone under 16, and we don't knowingly collect information about children.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change matters, for example we start using your information in a new way, we'll tell account holders by email before it takes effect.