Reviews, answered.

Ask, and make it easy. Most happy customers are willing and simply forget, so follow up soon after their visit with a link that opens your Google review form directly. Ratezing does exactly that for you after every visit, by email or text, so it happens every time and not only when someone remembers.

Skip the awkward ask at the counter. Send a short follow-up after the visit with a link straight to your review page. Ratezing does it for you. And because every review plants a tree, customers have a reason to say yes.

While the visit is still fresh: within a day or two, at an hour when people are free to answer. The right hour differs from business to business, and even from one location to the next. Ratezing's AI scheduling learns when each location's customers respond and times every follow-up to match.

Print a QR code that opens your review page and put it where customers pause: the counter, the table, the receipt, the door. One scan should take them straight to the sites you want reviews on. Every Ratezing location has its own review page and QR code, ready to print.

More than most have, and they need to be recent. In a survey of consumers, 47% said they won't use a business with fewer than 20 reviews, and 74% only care about reviews written recently. So get past 20, and keep a steady flow coming.

They still count toward your rating, but people trust them less: 74% of consumers only care about reviews from the last three months. A long list of reviews from years ago can make a business look quieter than a shorter list from this year, which is why a steady flow matters more than a big total.

Yes. Google's own guidance for businesses says the number of reviews and the review score count toward how prominent a business is in local results, and that more reviews and positive ratings can improve its local ranking. Replying to reviews helps too: it shows Google and your customers that someone is there.

Quickly, calmly and in public. Thank them, say sorry for what went wrong without arguing, say what you will do about it and offer to carry on by phone or email. Future customers read your reply as closely as the review: 89% of people expect owners to reply. Ratezing alerts you the moment a negative review arrives, so none sits unanswered.

Only when it breaks Google's rules: spam, a fake, off-topic, offensive, or written by someone with a conflict of interest. You report it from your Business Profile and Google decides. A fair review from an unhappy customer stays, so reply to it well and let newer reviews outnumber it.

Don't. Google's policy forbids offering customers discounts, gifts or payment for a review, and in the United States the FTC's rule on reviews bans rewards that depend on the review being positive. The safe line is simple: the reviewer gets nothing. Ratezing's tree is planted for every review a business receives, whatever its rating, and goes to no one: it is a fact about the business, not a gift to the person writing.

Review gating is asking customers how they feel first, then sending the happy ones to Google and the unhappy ones to a private form. Google forbids it and the FTC treats it as deceptive, because it makes a business look better than its customers think. Ratezing never does it: everyone sees the same review sites.

Software that brings the reviews your business gets on Google, Facebook, Yelp and other sites into one place, so you can read them, see what still needs a reply and get more of them. Ratezing does this for 20+ review sites, and plants a tree for every review you get.

Most happy customers mean to leave a review and never get round to it. Ratezing follows up after their visit, by email or text, while it's still fresh, with one link to a page that lists your review sites. Your team can send that follow-up from the front desk in seconds, or it can go out automatically.

No. Everyone sees the same review sites, whatever they think of you: no rating question first, and no private detour for unhappy customers. Google's rules forbid that kind of filtering and the FTC treats it as deceptive. It isn't needed either: most of the customers who never got round to a review were happy ones.

20+ sites: Google Maps, Facebook, Yelp, Trustpilot, BBB, Yellow Pages, Yellow Pages Canada, Tripadvisor, Booking.com, Expedia, Airbnb, VetRatingz, HomeStars, Zillow, Realtor.com, Avvo, Lawyers.com, Treatwell, G2, Capterra, the App Store, Google Play, Amazon and Amazon Seller Feedback. See every site.

Periodically, on its own. It also re-reads each site, so edited reviews and reviews a site removes are caught too.

Not yet. Today you reply on each site as usual, and Ratezing picks up your reply, so you always know what still needs one. Replying from Ratezing, with an AI draft you can edit, is on the way.

One plan per business plus a pack of review requests per location, from $48 a month for one location. See the plans. No setup fee, and yearly billing gives you two months free.

You pay for one plan for your business, plus one pack of review requests for each location. The pricing page works out the total for your locations and volume.

Yearly billing charges for 10 months instead of 12, so two months are free.

Each plan has a smallest and a largest pack. If you send fewer review requests than a plan's smallest pack, you still take that pack. If you need more than its largest, choose a higher plan.

Growth, Pro and Pro+ support multiple locations. Starter and Essentials are for a single location. Each location has its own pack of review requests.

Yes. Each location has its own pack, so a busy location can send more than a quiet one. Every pack has to be within your plan's range.

No. Instead we set up your first review sites with you on a short call, so the first thing you see in Ratezing is your own reviews.

For every new review your business gets on a connected site, whatever its rating, our planting partners plant a real tree. That's 120,000+ so far. Who plants them, where, and how we count is on our impact page.

Every new review your business gets on a connected site, from the day you join, whatever its rating. Reviews from before you joined don't plant trees by themselves. Each month your plan covers as many trees as the review requests in your packs, added up across your locations. Beyond that, you can plant more for $1 a tree.

Yes. Your review requests and your review page tell them that a tree is planted for every review you get. It's a fact about every review, never tied to a rating.

No. The trees take in CO₂ as they grow, but we don't issue carbon-offset certificates or carbon credits for them.

The count started at 120,000 trees planted, and adds one tree for every new review our customers receive.