Manage your reputation
Keep up with your reviews. Know what needs you.
Bring incoming feedback into one working view. Find the review that needs a response, understand recurring concerns and keep each location's reputation in context.
How it works
Manage your reputation-
Bring reviews together
Connect supported review profiles and see incoming feedback in a shared inbox. Sync frequency and available details depend on the source.
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Choose the right response
Read the review, check the context and decide whether it needs a reply, an internal follow-up or investigation through Review Defender.
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Look for the recurring issue
Use review topics and reporting to see what customers keep mentioning. Check the supporting comments before deciding what to change.
Workflow illustration, not a product screenshot
Built for everyday work
Review management that goes beyond watching the star rating.
Ratezing combines synced reviews, alerts, reporting and customer sentiment analysis so your team can work from the feedback itself. Review Defender adds a separate path for investigating suspicious activity and preparing disputes.
IntegrationsReview monitoring and alerts
Spend less time opening separate profiles to check for feedback. Alerts help your team notice new reviews and decide which ones need attention first.
Sentiment analysis with useful context
Explore what people praise and what frustrates them, beyond the overall score. Repeated mentions give you an issue to investigate with the team responsible.
Reporting across your locations
Review each location's feedback alongside the wider business picture. Use reports to discuss progress and recurring concerns without relying on a single average rating.
Put it to work for your business
Give every kind of feedback a useful next step.
A service complaint and a suspicious review need different responses. Keep genuine criticism in the conversation, and base any dispute on evidence of a possible policy violation.
- Assign someone to check new feedback and involve the relevant location.
- Read the original comments before treating a topic or score as a conclusion.
- Use Review Defender for potential abuse, not for removing honest criticism.
Questions before you choose
Practical answers about what you can do, what to check and where to start.
What is review management software?
Software that brings the reviews your business gets on Google, Facebook, Yelp and other sites into one place, so you can read them, see what still needs a reply and get more of them. Ratezing does this for 20+ review sites, and plants a tree for every review you get.
How often does Ratezing check for new reviews?
Periodically, on its own. It also re-reads each site, so edited reviews and reviews a site removes are caught too.
How do I respond to a negative review?
Quickly, calmly and in public. Thank them, say sorry for what went wrong without arguing, say what you will do about it and offer to carry on by phone or email. Future customers read your reply as closely as the review: 89% of people expect owners to reply. Ratezing alerts you the moment a negative review arrives, so none sits unanswered.
What is multi-location review management?
Software that brings the reviews of every location into one place: each location keeps its own ratings, review page and review requests, and you see the whole business side by side.
How do I challenge a fake review?
Check the review against the platform’s policies and gather evidence that supports the specific violation. Review Defender helps assess suspicious activity, prepare a reporting statement and guide you through the dispute steps. Submit the report through the platform’s official reporting tool and keep a record of the case. The platform decides whether the review qualifies for removal; Ratezing has no control over the final outcome.
Give your team a clearer view of customer feedback.
Walk through review monitoring, customer sentiment and reporting with your business in mind. Check which tools are included in each plan.